Privacy Policy and Terms

Privacy Policy

We are pleased that you visit our website (https://www.yoomee.love/) or use our app (yoomee app). The protection and security of your personal information when using our website or our app is very important to us. We would therefore like to inform you at this point which of your personal data we collect when you visit our website and use our app and for what purposes it is used.

This data protection declaration applies to the website of the Mobile Trend GmbH, which can be reached under the domain www.yoomee.love as well as the various subdomains ("our website"), as well as to the yoomee app.

Who is responsible and how do I contact you?

Responsible

for the processing of personal data within the meaning of the EU General Data Protection Regulation (GDPR)

Mobile Trend GmbH, Zirkusweg 1, 20359 Hamburg, DE, info@yoomee.love

Data protection officer

Iqanta GmbH, Sven Weschler, kontakt@iqanta.com

What is this about?

This data protection declaration meets the legal requirements for transparency in the processing of personal data. This is all information that relates to an identified or identifiable natural person. This includes, for example, information such as your name, your age, your address, your telephone number, your date of birth, your e-mail address, your IP address or user behaviour when visiting a website or app. Information with which we cannot (or only with disproportionate effort) relate to you personally, e.g. through anonymisation, are not personal data. The processing of personal data (e.g. the collection, querying, use, storage or transmission) always requires a legal basis and a defined purpose.

Stored personal data are deleted as soon as the purpose of the Processing has been achieved and there are no legitimate reasons for further retention of the data. We will inform you about the specific storage periods and criteria for storage in the individual processing operations. Regardless of this, we store your personal data in individual cases to assert, exercise or defend legal claims and if there are statutory retention requirements.

Who gets my data?

We only pass on your personal data that we process on our website or through our app to third parties if this is necessary for the fulfilment of the purposes and in individual cases is covered by the legal basis (e.g. consent or protection of legitimate interests). In addition, we pass on personal data to third parties in individual cases if this serves to assert, exercise or defend legal claims. Possible recipients can then e.g. Law enforcement authorities, lawyers, auditors, courts, etc.

Insofar as we use service providers for the operation of our website who, as part of order processing on our behalf, provide personal data in accordance with. Process Art. 28 GDPR, these recipients of your personal data can be. You can find more detailed information on the use of processors and web services in the overview of the individual processing operations.

We expressly point out that some of the service providers we use are located in unsafe third countries or transmit data to unsafe third countries (e.g. USA). According to the European Court of Justice, there is no adequate level of protection in these states. The transfer to these states only takes place after consent has been given.

In addition, yoomee may engage data affiliates to process customer data.

In addition, personal data may be disclosed in connection with mergers, acquisitions, insolvency proceedings, dissolution proceedings, restructuring measures, disposals of some or all of yoomee's assets, financings, acquisitions of some or all of our business, similar transactions or proceedings, or steps taken in contemplation of such activities (e.g. due diligence).

Do we use cookies?

Cookies are small text files that we send to the browser of your device and store them as part of your visit to our website. As an alternative to using cookies, information can also be stored in the local storage of your browser. Some functions of our website cannot be offered without the use of cookies or local storage (technically necessary cookies). Other cookies, on the other hand, allow us to perform various analyses, so that we are able, for example, to recognise the browser you use when you visit our website again and to transmit various information to us (not necessary cookies). Cookies enable us to make our website more user-friendly and effective for you, for example by tracking your use of our website and by determining your preferred settings (e.g. country and language settings). If third parties process information via cookies, they collect the information directly through your browser. Cookies do not cause any damage to your device. You cannot run programs or contain viruses.

We inform you about the respective services for which we use cookies in the individual processing operations. Detailed information on the cookies used can be found in the cookie settings or in the Consent Manager of this website.

What rights do I have?

Under the conditions of the statutory provisions of the General Data Protection Regulation (GDPR), you as a data subject have the following rights:

Information in accordance with Art. 15 GDPR about the data stored about you in the form of meaningful information on the details of the processing and a copy of your data;
Correction in accordance with Art. 16 GDPR of inaccurate or incomplete data stored by us;
Deletion in accordance with Art. 17 GDPR of the data stored by us, insofar as the processing is not necessary for the exercise of the right to freedom of expression and information, for the fulfilment of a legal obligation, for reasons of public interest or for the assertion, exercise or defence of legal claims;
Restriction of the processing in accordance with Art. 18 GDPR, insofar as the correctness of the data is disputed, the processing is unlawful, we no longer need the data and you refuse to delete it, because you need it to assert, exercise or defend legal claims or you have objected to the processing in accordance with Art. 21 GDPR.
Data portability in accordance with Art. 20 GDPR, insofar as you have provided us with personal data within the framework of consent pursuant to Art. 6 sec. 1 lit. a GDPR or on the basis of a contract pursuant to Art. 6 sec. 1 lit.b GDPR and these were processed by us by means of automated procedures. You receive your data in a structured, common and machine-readable format or we transmit the data directly to another responsible person, as far as this is technically feasible.
In accordance with Art. 21 GDPR, you object to the processing of your personal data, insofar as they are carried out on the basis of Art. 6 sec. 1 lit. e, f GDPR and there are reasons for doing so, which arise from your particular situation or if the objection is directed against direct marketing. The right to object does not exist if overriding, overriding reasons for processing are proven or if the processing is carried out for the assertion, exercise or defence of legal claims. Insofar as there is no right to object in individual processing operations, this is indicated therein.
Revocation in accordance with Art. 7 sec. 3 GDPR of your given consent with effect for the future.
Complaint under Art. 77 GDPR to a supervisory authority if you believe that the processing of your personal data violates the GDPR. As a rule, you can contact the supervisory authority of your usual place of residence, your workplace or our company headquarters.

How will my data be processed in detail?

In the following we will inform you about the individual processing operations, the scope and purpose of the data processing, the legal basis, the obligation to provide your data and the respective storage period. An automated decision in individual cases, including profiling, does not take place.

Provision of the website and app

Type and scope of processing

When you visit and use our website, we collect the personal data that your browser automatically transmits to our server. The following information is temporarily stored in a so-called log file:

IP address of the requesting computer
Date and time of access
Name and URL the retrieved file
website from which access is made (referrer URL)
browser used and, if applicable, the operating system of your computer, as well as the name of your access provider

Our website is not hosted by us, but by a service provider who for the purpose of the aforementioned data on our behalf in accordance with. Art. 28 GDPR processed.

When the yoomee app is installed, the following data is transmitted from the user's end device:

Push handle (for sending push messages) Location data (GPS location) Country code Language Device name Name of the operating system and version.

Purpose and legal basis

The processing is carried out to safeguard our overriding legitimate interest in displaying our website and ensuring security and stability on the basis of the Art. 6 para. Lit. f GDPR. The collection of data and storage in log files is essential for the operation of the website. There is no right to object to the processing due to the exception according to Art. 21 Paragraph 1 GDPR. Insofar as the further storage of the log files is required by law, the processing takes place on the basis of Art. 6 Para. 1 lit. c GDPR. There is no legal or contractual obligation to provide the data, but it is technically not possible to call up our website without providing the data.

Storage duration

The aforementioned data are used for the duration of the display of the website and for technical reasons beyond that for a maximum of 7 days.

Contact

Type and scope of processing

If you contact us (e.g. by e-mail), we process your information to process the enquiry and in the event that follow-up questions arise.

Purpose and legal basis

If the data processing is carried out for the implementation of pre-contractual measures, which are carried out in response to your enquiry, or, if you are already our customer, for the implementation of the contract, the legal basis for this data processing is Art. 6 para. 1 p. 1 b) DSGVO.

We only process other personal data if you consent to this (Art. 6 para. 1 p. 1 a) DSGVO) or we have a legitimate interest in processing your data (Art. 6 para. 1 p. 1 f) DSGVO). A legitimate interest is, for example, to respond to your email.

Consent given can be revoked at any time, with effect for the future.

Storage period

If you contact us in the context of a contractual relationship, we store the data collected for each enquiry for a period of three years from the end of the contractual relationship. Otherwise, we store your data until the purpose has been achieved.

Registration of an user account

Type and scope of processing

For the use of certain areas of our website you have the possibility to register a user account. The information collected during registration via the required fields is required to provide access to the user account. In addition, you can voluntarily provide additional information for additional (comfort) features.

The following information must be provided when creating the user profile and registering:

Gender
Age
User name (pseudonym)
City
E-mail address
User Password

The information is used for addressing, authentication, age verification, personalisation of the profile, display of other matching user profiles and for advertising purposes.

In addition, a large number of voluntary details can be provided. This serves in particular the function of yoomee to select recommendations for other user profiles according to different criteria for the user and to display them within yoomee. Additional information increases the probability of coming into contact with suitable user profiles. This information is voluntary for the user and can be viewed in the profile under details or entered, changed or deleted.

This voluntary information is visible to other logged-in users within yoomee as "public", but can be deleted or changed by the user profile owner at any time under the settings within the user profile.

Location data

The yoomee offer also includes so-called location-based services, with which the user is shown special offers that are tailored to the respective location. In this way, the user can in particular be shown other users who are in his or her vicinity. In order to be able to offer these functions within the yoomee app, yoomee collects location data via GPS of the end device used as well as location data via nearby radio access nodes. If the location collection is active, the location is regularly transmitted to Mobile Trend GmbH upon permission and processed and used there.

The user can adjust this function in the settings of the operating system on his end device at any time, i.e. allow the collection of location data or revoke its use.

IP addresses

The IP addresses of the users are recorded for security and testing purposes. This is to prevent misuse of the service. The data is processed and used to prevent and combat illegal activities and spam and to ensure the integrity and stability of the yoomee platform.

Payment data

If the user makes in-app purchases via yoomee, "hearts" purchases, this is done via external payment providers. Mobile Trend GmbH does not collect and process any payment data during a purchase. The payment data is entered and processed directly by the payment providers. Technical data (including the transaction ID) is exchanged between Mobile Trend GmbH and the payment providers to validate the purchases.

For the registration of a user account, your personal data will only be passed on in accordance with this data protection declaration.

Purpose and legal basis

We process your data for the purpose of providing a user account for the performance of a contract with you in accordance with Art. 6 sec. 1 lit.b GDPR. There is a contractual obligation to provide your data, as this information is necessary to identify you and to fulfil the contract on our part. There is no legal obligation to provide the data. Without the provision of this information, it is not possible to register a user account and thus not to enter into a contract.

In addition, the processing of additional information provided voluntarily for the purpose of providing further (comfort) functions is based on your consent in accordance with Art. 6 sec. 1 lit. a GDPR. By deactivating the functions / By deleting the voluntary information in the user account, you can declare your revocation in accordance with Art. 7 sec. 3 GDPR at any time with effect for the future.

Storage time

We store your personal data as part of the provision of the user account for the duration of the contractual relationship. After the end of the contract / deletion of the user account, further storage of your data will only take place if legal retention obligations (e.B. tax and commercial law) exist.

Additional information that you provide to us on the basis of your consent will only be stored until you revoke your consent by disabling the functions / deleting the data, but at the latest until the end of the contract on which the provision of the user account is based.

What is the procedure for deleting data and creating backups?

All data collected from a user will be deleted upon deletion of the user profile (caution: not by just the deleting the yoomee app!). This excludes data that must be retained due to legal regulations or the performance of the user agreement. Furthermore, you can delete selected data in the profile at any time or make an appropriate request to us. Deletion of data from the productive databases and subsequently from the yoomee interface will be executed within 48 hours.

Mobile Trend GmbH reserves the right to check profile files before deletion and, if necessary, to secure them if, due to certain facts, there is a suspicion in the usage profiles that they are using yoomee in contradiction to the law or the user agreement. This serves to protect users of the Mobile Trend GmbH services.

In addition to deletion of data triggered by the user, yoomee automatically deletes historical data that is no longer needed for the fulfilment of the agreement (e.g. historical location data as well as IP data) from time to time.

Presences on social media platforms

We maintain so-called fan pages or accounts or channels on the networks mentioned below in order to provide you with information and offers within social networks and to offer you further ways to contact us and to find out about our offers. In the following, we inform you about what data we or the respective social network process from you in connection with the access and use of our fan pages/accounts.

Data we process from you

If you wish to contact us via Messenger or Direct Message via the respective social network, we will normally process your username, through which you contact us and store any other data you provide if this is necessary to process/respond to your request.

The legal basis is Art. 6(1) sentence 1 f) GDPR (processing is necessary to safeguard the legitimate interests of the controller).

(Static) Usage data we receive from the social networks

We receive automatically provided statistics about our accounts through Insights functionalities. The statistics include the total number of page views, likes, page activity and post interactions, reach, video views/views, and the proportion of men/women among our fans/followers.

The statistics contain only aggregated data which cannot be related to individuals. They are not identifiable to us.

What data you process social networks

In order to view the content of our fan pages or accounts, you do not have to be a member of the respective social network and no user account is required for the respective social network.

Please note, however, that when the respective social network is accessed, the social networks also collect and store data from website visitors without a user account (e..B. technical data in order to be able to view the website to you) and use cookies and similar technologies, which we have no influence on. Details can be found in the privacy policy of the respective social network (see the corresponding links above)

If you wish to interact with the content on our fan pages/accounts, e.B.g. comment, share or like our postings/posts and/or contact us via Messenger functions, prior registration with the respective social network and the provision of personal data is required.

We have no influence on the data processing by the social networks in the context of your use. To our knowledge, your data will be stored and processed in particular in connection with the provision of the services of the respective social network, furthermore for the analysis of the usage behaviour (using cookies, pixel/web beacons and similar technologies) on the basis of which advertising based on your interests is played out both within and outside the respective social network. It cannot be excluded that your data will be stored by the social networks outside the EU/EEA and will be passed on to third parties.

Information on, among other things, the exact scope and purposes of the processing of your personal data, the storage period/deletion as well as guidelines on the use of cookies and similar technologies in the context of the registration and use of social networks can be found in the social protection policy/cookie policy. There you will also find information about your rights and possibilities of objection.

Facebook page

When you visit our Facebook page, Facebook (Meta) collects, among other things, your IP address and other information that is available on your PC in the form of cookies. This information is used to provide us, as the operator of the Facebook pages, with statistical information about the use of the Facebook page. Facebook provides further information on this under the following link: https://facebook.com/help/pages/insights.

By means of the transmitted statistical information, it is not possible for us to draw conclusions about individual users. We only use these in order to be able to respond to the interests of our users and to continuously improve our online presence and to ensure the quality of it.

We collect your data via our fan page only in order to realise a possible provision for communication and interaction with us. This survey usually includes: Your name, message content, comment content, and the profile information you provide "publicly."

The processing of your personal data for our above-mentioned purposes takes place on the basis of our legitimate business and communicative interest in offering an information and communication channel in accordance with Art. 6 para. 1 f) GDPR. If you as a user have given your consent to data processing to the respective provider of the social network, the legal basis of the processing extends to Art. 6 para. 1 a), Art. 7 GDPR.

Due to the fact that the actual data processing is carried out by the provider of the social network, our access options are limited to your data. Only the provider of the social network is authorised to have full access to your data. Due to this, only the provider can directly take and implement appropriate measures to fulfil your user rights (request for information, deletion request, objection, etc.). The assertion of corresponding rights is therefore most effectively asserted directly against the respective provider.

Together with Facebook, we are responsible for the personal content of the fan page. Data subject rights can be asserted with Meta Platforms Ireland Ltd. as well as with us.

According to the GDPR, the primary responsibility for the processing of Insights data lies with Facebook and Facebook fulfils all obligations under the GDPR with regard to the processing of Insights data, Meta Platforms Ireland Ltd. makes the essence of the Page Insights supplement available to the data subjects.

We do not make any decisions regarding the processing of Insights data and the storage period of cookies on user devices.

Further information can be found directly on Facebook (supplementary agreement with Facebook): https://www.facebook.com/legal/terms/page_controller_addendum.

https://www.facebook.com/privacy/policy/?entry_point=data_policy_redirect&entry=0

https://www.facebook.com/policies/cookies

Instagram page

When you visit our Instagram page, Instagram (Meta) collects, among other things, your IP address and other information that is available on your PC in the form of cookies. This information is used to provide us, as the operator of the Instagram pages, with statistical information about the use of the Instagram page. Instagram provides further information on this under the following link (Note: by clicking on the following link, you will be taken to the website of the social network Facebook, also part of the Meta Group. However, the information provided via the link applies equally to the social network Instagram): https://www.facebook.com/help/pages/insights

Together with Instagram, we are responsible for the personal content of the fan page. Data subject rights can be asserted with Meta Platforms Ireland Ltd. as well as with us.

The primary responsibility for the processing of Insights data under the GDPR lies with Instagram and Instagram fulfils all obligations under the GDPR with regard to the processing of Insights data, Meta Platforms Ireland Ltd. makes the essence of the Page Insights supplement available to the data subjects.

We do not make any decisions regarding the processing of Insights data and the storage period of cookies on user devices.

Further information can be found directly on Instagram (supplementary agreement with Facebook): https://www.facebook.com/legal/terms/page_controller_addendum.

Further information on the exact scope and purposes of the processing of your personal data, the storage period/deletion as well as guidelines for the use of cookies and similar technologies in the context of registration and use can be found in Instagram's privacy policy/cookie policy (Note: by clicking on the following link you will be taken to the website of the social network Facebook): https://help.instagram.com/519522125107875/?helpref=uf_share

This information can also be viewed in the help section of the Instagram website via the following link: https://help.instagram.com/581066165581870

TikTok page

When you visit our TikTok page, TikTok collects your IP address and other information. This information may be used by TikTok for its own business purposes. We have no control over the overall processing of your personal data by TikTok.

The provider is TikTok Technology Limited, 10 Earlsfort Terrace, Dublin, D02 T380, Ireland. You can find more information on data protection here: https://www.tiktok.com/legal/page/eea/privacy-policy/uk-EN.

Service Provider

Hetzner

Type and scope of processing

To host our website, we use the services of Hetzner Online GmbH, Industriestr. 25, 91710 Gunzenhausen, Germany. The hosting is carried out exclusively on German servers.

Purpose and legal basis

We use Hetzner based on Art. 6 para. 1 lit. f. GDPR. Our legitimate interest lies in the secure and efficient provision and optimisation of our online offer.

Storage period

The specific storage period of the processed data cannot be influenced by us, but is determined by Hetzner. Please read here how Hetzner complies with the data protection requirements: https://www.hetzner.com/legal/privacy-policy/?country=de.

Google AdSense

Type and scope of processing

We have integrated Google AdSense on our website. Google AdSense is a service provided by Google Ireland Limited to display targeted advertising to users on our website. Google AdSense uses cookies and other browser technologies to evaluate user behaviour and recognise users.

Google Ireland Limited collects information about visitor behaviour on various websites. This information is used to optimise the relevance of advertising. In addition, Google AdSense delivers targeted advertising based on behavioural profiles and geographic location. Your IP address and other identification features such as your user agent are transmitted to the provider.

If you are registered with a Google Ireland Limited service, Google AdSense can associate the visit with your account. Even if you are not registered with Google Ireland Limited or have not logged in, it is possible that the provider will find out and store your IP address and other identification features.

In this case, your data will be passed on to the operator of Google AdSense that Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland.

Purpose and legal basis

The use of Google AdSense is based on your consent in accordance with Art. 6 para. 1 lit. a. GDPR

Storage period

The specific storage period of the processed data cannot be influenced by us, but is determined by Google Ireland Limited. Further information can be found in the data protection declaration for Google AdSense: https://policies.google.com/privacy?hl=en-GB.

Facebook Pixel

Type and scope of processing

We use Facebook Pixel of Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland to create so-called Custom Audiences, i.e. to segment visitor groups of our online offer, to determine conversion rates and then to optimise them. This is especially the case when you interact with ads we have placed with Meta Platforms Ireland Limited.

Purpose and legal basis

The use of Facebook Pixel is based on your consent in accordance with Art. 6 para. 1 lit. a. GDPR.

Storage time

The actual storage time of the processed data is not influenced by us, but is determined by Meta Platforms Ireland Limited. For more information, see the privacy policy for Facebook Pixel: https://www.facebook.com/privacy/explanation.

Facebook Connect

Type and scope of processing

We offer the option to register via Facebook Connect. For this purpose, the user is redirected to the Facebook page (operated by Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland) and can register there with his user data. Subsequently, the user profiles of both platforms are linked with each other.

Through the link, we receive the user's data from Facebook (email address and other data within the public Facebook profile, such as name, profile picture, gender, language, country, age range, Facebook ID, friends, likes and relationship status).

To complete your user profile, we use the email address, Facebook ID, profile picture and date of birth.

Purpose and legal basis

The use of Facebook Connect is based on your consent in accordance with Art. 6 para. 1 lit. a. GDPR.

Storage period

The specific storage period of the processed data cannot be influenced by us, but is determined by Meta.

Further information can be found in the privacy policy for Facebook Connect: https://www.facebook.com/privacy/explanation.

Google Analytics

Type and scope of processing

We use Google Analytics of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland, as an analysis service for the statistical analysis of our online offer. This includes, for example, the number of views of our online offer, visited subpages and the length of stay of visitors.

Google Analytics uses cookies and other browser technologies to evaluate user behaviour and recognise users.

This information is used, among other things, to compile reports on the activity of the website.

Purpose and legal basis

The use of Google Analytics is based on your consent in accordance with Art. 6 para. 1 lit. a. GDPR.

Storage time

The actual storage time of the processed data is not influenced by us, but is determined by Google Ireland Limited. For more information, see the privacy policy for Google Analytics: https://policies.google.com/privacy?hl=en-GB.

Google Maps

Type and scope of processing

We use the map service Google Maps to create directions. Google Maps is a service of the Google Ireland Limited, which represents a map on our website.

When you access this content of our website, you connect to servers of the Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland, whereby your IP address and, if applicable, browser data such as your user agent are transmitted. These data are processed exclusively for the above purposes and to maintain the security and functionality of Google Maps.

Purpose and legal basis

The use of Google Maps is based on your consent in accordance with Art. 6 para. 1 lit. a. GDPR.

Storage period

The specific storage period of the processed data cannot be influenced by us, but is determined by Google Ireland Limited. Further information can be found in the data protection declaration for Google Maps: https://policies.google.com/privacy?hl=en-GB.

Google Tag Manager

Type and scope of processing

We use the Google Tag Manager of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland. Google Tag Manager is used to manage website tags from a single interface and allows us to control the exact integration of services on our website

This allows us to flexibly integrate additional services to evaluate users' access to our website.

Purpose and legal basis

The use of Google Tag Manager is based on your consent in accordance with Art. 6 para. 1 lit. a. GDPR.

Storage time

The actual storage time of the processed data is not influenced by us, but is determined by Google Ireland Limited. For more information, see the privacy policy for Google Tag Manager: https://marketingplatform.google.com/about/analytics/tag-manager/use-policy/.

Google reCAPTCHA

Type and scope of processing

We have integrated components from Google reCAPTCHA on our website. Google reCAPTCHA is a service of Google Ireland Limited and allows us to distinguish whether a contact request originates from a natural person or is done automatically by means of a program. When you access this content, you connect to Google Ireland Limited servers, Gordon House, Barrow Street, Dublin 4, Irland, transmitting your IP address and, if applicable, browser data such as your user agent. Furthermore, Google reCAPTCHA records the user's dwell time and mouse movements to distinguish automated requests from human ones. This data will be processed exclusively for the above purposes and for the maintenance of the security and functionality of Google reCAPTCHA.

Purpose and legal basis

The use of Google reCAPTCHA is based on your consent in accordance with Art. 6 para. 1 lit. a. GDPR.

Storage time

The actual storage time of the processed data is not influenced by us, but is determined by Google Ireland Limited. For more information, see the privacy policy for Google reCAPTCHA: https://policies.google.com/privacy?hl=en-GB.

Firebase Crashlytics

Type and scope of processing

We use Firebase Crashlytics of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland as a bug tracker, to detect code errors at an early stage and thus to ensure the technical functionality of our app. It collects anonymous information about the device on which the error occurred and the time when the error was detected. In some cases, user sessions can also be recorded to make it easier to resolve the error. Google Ireland Limited does not evaluate this data for advertising purposes.

Purpose and legal basis

The use of Firebase Crashlytics is based on your consent in accordance with Art. 6 para. 1 lit. a. GDPR.

Storage time

The exact storage time varies from case to case. Data will be deleted as soon as we have fixed the error and no longer need to view error details. For more information about Google Ireland Limited's storage period, see the Firebase Crashlytics Privacy Policy: https://policies.google.com/privacy?hl=en-GB.

Google Firebase

Type and scope of processing

We have integrated Google Firebase into our app. Google Firebase is a development platform for Google Ireland Limited web applications.

Google Firebase provides us with software development kit tools and infrastructure that enable us to provide functionality more easily and efficiently through programming interfaces on different platforms.

When you access our Services, you connect to Google Ireland Limited servers, Gordon House, Barrow Street, Dublin 4, Irland, transmitting your IP address and, if applicable, browser data such as your user agent.

Purpose and legal basis

The use of Google Firebase is based on our legitimate interests, i.e. interest in optimising our services in accordance with Art. 6 sec. 1 lit. f. GDPR.

Storage time

The actual storage time of the processed data is not influenced by us but is determined by Google Ireland Limited. For more information, see the privacy policy for Google Firebase: https://policies.google.com/privacy?hl=en-GB.

Facebook SDK

Type and scope of processing

We use the "Software Developer KIT" (SDK) of the social network Facebook of Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland in our app.

Meta thereby receives the information that our app was called up from your end device. If you are a Facebook user, Meta can associate the use of our app with your user account.

The Facebook SDK enables us to carry out various evaluations of the installation of our app and to analyse user activity within our app. We use the following data for this purpose: the app ID, app version, app start information.

Purpose and legal basis

We use Facebook SDK to analyse user behaviour and to optimise our app.

The use of Facebook SDK is based on your consent in accordance with Art. 6 para. 1 lit. a. GDPR.

Storage period

The specific storage period of the processed data cannot be influenced by us but is determined by Meta.

You can find further information here: https://www.facebook.com/business/gdpr.

Adjust

Type and scope of processing

We use the app usage analysis tool Adjust. The provider is Adjust GmbH, Saarbrücker Str. 37 a in 10405 Berlin, Germany.

When installing the app, Adjust stores installation and event data from the iOS or Android app. This data allows us to understand how our users interact within the app. It also allows us to analyse and optimise our mobile advertising campaigns. For this analysis, Adjust uses the IDFA or advertiser ID, as well as the anonymised IP and MAC address. The data is anonymised on one side, i.e. it is not possible to identify the user or his mobile device.

Purpose and legal basis

We use Adjust for analysis to optimise our service.

The use of Adjust is based on your consent in accordance with Art. 6 para. 1 lit. a. GDPR.

Storage period

The concrete storage period of the processed data cannot be influenced by us but is determined by Adjust. Further information can be found here: https://www.adjust.com/terms/privacy-policy/.

Braze

Type and scope of processing

We use the Braze service provided by Braze, Inc. 330 W 34th St 18th floor, New York, NY 10001, USA. Through Braze, we may send push notifications, in-app notifications and display other in-app content. In addition, we can analyse performance and interaction with these. To do this, Braze uses the IDFA or GEO AD ID and your anonymised user ID to attribute clicks, opens and purchases to specific campaigns. It is not possible to identify the user or their mobile device through this.

Purpose and legal basis

We use Braze for analysis to optimise our service.

The use of Braze is based on your consent in accordance with Art. 6 para. 1 lit. a. GDPR.

Storage period

The concrete storage period of the processed data cannot be influenced by us but is determined by Braze. Further information can be found here: https://www.braze.com/company/legal/privacy/.

Fyber

Type and scope of processing

For app monetisation, we use the Fyber service of the provider Digital Turbine, Inc, 110 San Antonio Street Suite 160 Austin, TX 78701 Texas, USA.

Fyber collects the Android advertising ID (" AAID ") for operational purposes. This identifier can be reset by the user and is usually provided by Google and used for advertising and monetisation. Fyber uses this identifier to verify the installations on your device for attribution. You can reset your AAID at any time through your mobile device settings.

Purpose and legal basis

We use Fyber for analysis to optimise our service.

The use of Fyber is based on your consent in accordance with Art. 6 para. 1 lit. a. GDPR.

Storage period

The concrete storage period of the processed data cannot be influenced by us but is determined by Digital Turbine. Further information can be found here: https://www.digitalturbine.com/privacy-policy/.

Liftoff

Type and scope of processing

For app monetisation, we use the network of the provider Liftoff, Inc, 900 Middlefield Rd, 2nd floor, Redwood City, CA - 94063, USA. In doing so, Liftoff collects certain device data provided by us to serve you targeted advertisements to measure and optimise the performance of our marketing campaigns.

This information includes, but is not limited to:

General geographic location, consisting of IP address and explicit geographic categorisation such as country or postcode.
Device brand, manufacturer, operating system and language settings
Device ID
Browser type
Internet Service Provider (ISP)
Android ID
App usage data
Date/time stamp
Clickstream data

Purpose and legal basis

We use Liftoff for analysis to optimise our service.

The use of Liftoff is based on your consent in accordance with Art. 6 para. 1 lit. a. GDPR.

Storage period

The specific storage period of the processed data cannot be influenced by us, but is determined by Liftoff. Further information can be found here: https://liftoff.io/privacy-policy/#III.

Singular

Type and scope of processing

We use the web analysis service of Singular Labs, Inc.,181 South Park Street, Unit 2, San Francisco, CA 94107, USA.

By connecting to the Google and Facebook analytics tools we use, Singular receives your personal data, such as anonymised IP address, anonymised Apple advertising ID (IDFA) or Google advertising ID (GAID), and geographic location information.

Purpose and legal basis

We use Singular for analysis to optimise our service.

The use of Singular is based on your consent in accordance with Art. 6 para. 1 lit. a. GDPR.

Storage period

The concrete storage period of the processed data cannot be influenced by us, but is determined by Singular. Further information can be found here: https://www.singular.net/privacy-policy/.

Micropayment

Type and scope of processing

We have integrated components from Micropayment on our website. Micropayment is a service of Micropayment GmbH and offers online payment solutions worldwide.

If you choose Micropayment payment method, your data required for the payment process will be automatically sent to Micropayment GmbH, Scharnweberstraße 69, 12587 Berlin, Deutschland.

Within this framework, the following data is usually collected: name, address, company if applicable, e-mail address, telephone and mobile phone number and IP address.

Purpose and legal basis

The use of the service is based on the implementation of a contract, i.e. for the processing of payment transactions in accordance with Art. 6 sec. 1 lit.b. GDPR.

Storage time

The actual storage time of the processed data is not influenced by us, but is determined by Micropayment GmbH. For more information, see the privacy policy for Micropayment: https://www.micropayment.de/about/privacy/?lang=en&_r=gst&_src=ctor.

PayPal

Type and scope of processing

If you decide to use PayPal during the payment process, you will be forwarded to the service provider to process the payment.

The responsible service provider is PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg, hereinafter "PayPal". Please note that PayPal may forward your payment data to credit agencies for creditworthiness or identity checks.

Purpose and legal basis

The use of the service is based on the implementation of a contract, i.e. for the processing of payment transactions in accordance with Art. 6 sec. 1 lit.b. GDPR.

Storage time

The actual storage time of the processed data is not influenced by us, but is determined by PayPal (Europe) S.à.r.l. & Cie. S.C.A. For more information, see the privacy policy for PayPal: https://www.paypal.com/myaccount/privacy/privacyhub.

Rapidmail

Type and scope of processing

We regularly send you product recommendations by e-mail. We use the rapidmail service for this purpose. In this way, we send you information about special offers that you might be interested in based on your last purchases from us. In doing so, we strictly comply with the legal requirements. You can object to this at any time.

There is an opt-out option for this in the settings of your user profile. Alternatively, you can send a message in text form to the contact details mentioned under point 1 (e.g. e-mail, fax, letter). Of course, you will also find an unsubscribe link in every e-mail.

Furthermore, rapidmail offers us the possibility to analyse whether the sent e-mails have been opened, how many users have received an e-mail and whether users have objected to the processing after receiving an e-mail.

In this case, your data will be passed on to the operator of rapidmail, rapidmail GmbH, Augustinerplatz 2 79098 Freiburg i.Br., Germany.

Purpose and legal basis

We process your data with the help of rapidmail for marketing purposes based on our legitimate interest pursuant to Art. 6 para. 1 lit. f. GDPR. You can object to the processing at any time.

Storage time

The actual storage time of the processed data is not influenced by us, but is determined by rapidmail GmbH. For more information, see the privacy policy for rapidmail: https://www.rapidmail.de/datenschutz.

Entertainer and profile supervisors

Type and scope of processing

In order to guarantee users an optimal service experience and service availability at all times, the operator uses professional entertainers and profile supervisors to support and entertain users. These persons are not separately identified in the system. Users can only send them messages within the portal and conduct dialogues with them. Real meetings are not possible.

Via a platform provided by us, the entertainers and carers can view the profile information of the respective user and interact with the user.

The data here is located exclusively on German servers.

The following data is processed for this purpose:

Mandatory data:

Username
Gender
Age + birthday (if specifically stated by the user)
Country of registration
Specified place of residence (city)
Time of registration
Time of last online activity
Number of purchases
Current balance

Optional data:

Marital status
Profile pictures
Profile slogan
Details of children
Looking for
Living situation
Work situation
Physique
Height
Last position resolved to city (if activated by user)

All data provided by the user is also stored in a chat-specific log.

The entertainers and supervisors are provided by agencies commissioned by us. By concluding an order processing contract, we have obliged them to process personal data only in accordance with the requirements of the data protection laws and in accordance with our instructions in order to ensure the protection of the rights of the person concerned.

Purpose and legal basis

We use the entertainers and profile maintainers based on Art. 6 para. 1 lit. f. GDPR. Our legitimate interest here lies in the optimisation of our service.

Storage time

We store your personal data in the context of providing the user account for the duration of the contractual relationship. After the end of the contract / deletion of the user account, your data will only be stored further if there are legal obligations to retain it (e.g. tax and commercial law).

Additional information that you provide to us on the basis of your consent will only be stored until you revoke your consent by deactivating the functions / by deleting the data, but at the longest until the end of the contract on which the provision of the user account is based.